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A friendly carer sharing tea and laughter with an elderly lady at home
London's trusted care & home services

Elderly CareCompanionship that feels like family

DBS
Enhanced checks
£10m
Insurance cover
12+
London boroughs

Enhanced DBS checked

Every care-facing person

Reference verified

Identity & right-to-work

Fully insured

£10m public liability

Fast to arrange

Often within days

What we offer

Real support for everyday life, one standard of trust

From community and wellbeing support to home help, care and cleaning — every service rests on the same rigorous vetting.

Community & Wellbeing Support

Person-centred support to stay connected, confident and independent.

Home Help & Practical Support

Practical help around the home and garden — flexible and tailored to you.

Elderly Care

Helping older people live well and safely at home.

Caregivers

Experienced hourly and live-in carers, matched to your needs.

Domestic Staff

Vetted housekeepers, nannies and household staff.

Office & Commercial Cleaning

Fully managed cleaning contracts for businesses.

How it works

Reassuring from the very first call

A simple, personal process designed to give you complete confidence.

  1. 01

    Tell us your needs

    A quick enquiry or call — we listen carefully.

  2. 02

    We match you

    Suitable, vetted staff selected for you.

  3. 03

    Meet & approve

    You meet and approve before anything begins.

  4. 04

    Ongoing support

    We stay in touch to keep things working well.

A leader from Gentility Care & Support Services in the company office

Who we are

Gentle by name. Gentle by nature.

When days grow heavy and the road feels long,
we're the gentle hands that keep you strong.
From a warm hello to a home set right,
we bring calm by day and comfort by night.

Vetted with rigour, matched with care —
the people we send, we'd trust anywhere.
More than a service to book and forget:
a promise we keep — your safest bet.

For the ones you love, and the home you hold dear,
Gentility's here — and we'll always be near.

Good to know

Your questions, answered

The things families and businesses most often ask us — answered honestly.

How do I get started with Gentility?

It's simple. Tell us what you need through a quick online enquiry or a friendly phone call, and we'll listen carefully. We then match you with vetted, suitable people — and for many jobs we'll arrange a free home visit first so we fully understand your needs. You meet and approve anyone before anything begins.

How quickly can support start?

For many services we can arrange an introduction within a few days. Urgent respite and care cover can often be arranged sooner — call us and we'll do our best to help quickly.

Which areas do you cover?

We cover London and Bedfordshire — from Lambeth, Croydon and Bromley to Kingston, Sutton, Redbridge and Luton, and many more. Tell us your postcode and we'll confirm availability, or see our Areas page for the boroughs and neighbourhoods we serve.

Can I change or cancel my support?

Of course. Life changes, and your support should flex with it. Just talk to us — we'll adjust the schedule, arrange a replacement, or pause things whenever you need.

How much does it cost?

Every situation is different, so rather than list fixed prices we give you a clear, tailored quote once we understand exactly what you need — sometimes after a quick home visit. That way there are no surprises, and you only pay for what genuinely helps.

Why don't you show prices on the website?

Because honest pricing depends on your specific needs — the type of support, how often, where you are and sometimes an on-site assessment. A one-size-fits-all price would either over- or under-charge you. We'd rather understand your situation first and give you an accurate, fair quote.

Gentility — Care & Support Services

Let's find the right person for you

Tell us what you need and we'll arrange a free, no-obligation quote.