Elderly CareCompanionship that feels like family
- DBS
- Enhanced checks
- £10m
- Insurance cover
- 12+
- London boroughs
Enhanced DBS checked
Every care-facing person
Reference verified
Identity & right-to-work
Fully insured
£10m public liability
Fast to arrange
Often within days
What we offer
Real support for everyday life, one standard of trust
From community and wellbeing support to home help, care and cleaning — every service rests on the same rigorous vetting.
Community & Wellbeing Support
Person-centred support to stay connected, confident and independent.
Home Help & Practical Support
Practical help around the home and garden — flexible and tailored to you.
Elderly Care
Helping older people live well and safely at home.
Caregivers
Experienced hourly and live-in carers, matched to your needs.
Domestic Staff
Vetted housekeepers, nannies and household staff.
Office & Commercial Cleaning
Fully managed cleaning contracts for businesses.
How it works
Reassuring from the very first call
A simple, personal process designed to give you complete confidence.
- 01
Tell us your needs
A quick enquiry or call — we listen carefully.
- 02
We match you
Suitable, vetted staff selected for you.
- 03
Meet & approve
You meet and approve before anything begins.
- 04
Ongoing support
We stay in touch to keep things working well.
Who we are
Gentle by name. Gentle by nature.
When days grow heavy and the road feels long,
we're the gentle hands that keep you strong.
From a warm hello to a home set right,
we bring calm by day and comfort by night.
Vetted with rigour, matched with care —
the people we send, we'd trust anywhere.
More than a service to book and forget:
a promise we keep — your safest bet.
For the ones you love, and the home you hold dear,
Gentility's here — and we'll always be near.
In their words
Trusted by London families & businesses
Real words from the people and organisations we look after across the capital.
A genuine alternative to a care home. Dad is happy at home and we know he's well looked after. Thank you.
Anthony L.
Live-in care client's son, Barnet
Our office has never been cleaner. The team is reliable, thorough and completely unobtrusive. Exactly what we hoped for.
James P.
Office Manager, Islington
The vetting gave us real confidence. Our nanny is warm, professional and brilliant with the children.
Aisha K.
Working parent, Wandsworth
Finding a nanny we trusted felt daunting until we spoke to Gentility. They listened, matched us thoughtfully, and we couldn't be happier.
Sophie R.
Parent, Richmond
The carer Gentility introduced to Mum has been wonderful — kind, punctual and genuinely caring. It's given our whole family peace of mind.
Margaret H.
Daughter of client, Camden
Reassuring from the very first conversation. They found the right person for Dad, and stayed in touch throughout.
Richard E.
Family carer, Ealing
Our clinic relies on impeccable hygiene. Gentility's team delivers, day in, day out.
Samuel I.
Practice Manager, Southwark
Introduced us to outstanding household staff. Vetted to a standard I trust completely.
Thomas G.
Estate manager, Kensington
Flexible visits that fit around our lives, and the same carer each time. Brilliant service.
Robert K.
Hourly care client, Wandsworth
Evening cleaning for our studio, done to a high standard and fully insured. Highly recommended.
Oluwaseun A.
Business owner, Tower Hamlets
Compassionate, experienced and reliable. The carer treats my mother with such dignity.
David C.
Son of client, Camden
Managed cleaning across two sites, handled seamlessly. Quality checks and a single point of contact make it effortless.
Michael S.
Facilities Manager, Westminster
Professional from the first call. We were matched with a fantastic nanny within days.
Daniel R.
Parent, Richmond
The team genuinely cares. They checked in to make sure everything was working, which you rarely see these days.
Naomi T.
Family carer, Lambeth
Friendly, thorough and trustworthy. I finally have my weekends back.
Helen B.
Housekeeping client, Hammersmith
Mum wanted to stay in her own home and now she can. Her live-in carer is patient, skilled and kind.
Fiona D.
Live-in care client's daughter, Islington
Switching our office cleaning to Gentility was the best decision. Consistent, supervised and spotless every morning.
Grace O.
Office Manager, Southwark
Respite care arranged at short notice when I needed a break. Compassionate and completely dependable.
Catherine M.
Daughter of client, Barnet
My housekeeper is meticulous, discreet and utterly reliable. The home has never run so smoothly.
Eleanor W.
Housekeeping client, Kensington
Our companion carer has become part of the family. The continuity of the same lovely person each week means everything to my father.
Priya N.
Daughter of client, Ealing
Where we work
Serving families & businesses across London
Good to know
Your questions, answered
The things families and businesses most often ask us — answered honestly.
Are your carers and staff DBS checked?
Yes. Every care-facing person we introduce holds an Enhanced DBS check, and all staff are reference-verified and identity-checked before we introduce them to you.
Do you provide regulated personal care directly?
Gentility Services operates as an introductory agency: we vet and introduce carers, caregivers and domestic staff to you, and we manage commercial cleaning contracts directly. For introductory services we do not have an ongoing role in the personal care delivered, which is why we are not required to register with the CQC.
Which areas of London do you cover?
We cover central, north, south and west London. Tell us your postcode and we'll confirm availability — see our Areas page for the boroughs we serve.
How quickly can support start?
For many services we can arrange an introduction within a few days. Urgent respite and care cover can often be arranged sooner — call us to discuss.
Are you insured?
Yes. We carry comprehensive public liability insurance, and managed cleaning services are fully insured.
How does pricing work?
Introductory care and domestic services are charged at an hourly or weekly rate; commercial cleaning is quoted per contract. We're transparent about costs from the outset — request a quote and we'll provide a clear breakdown.
Let's find the right person for you
Tell us what you need and we'll arrange a free, no-obligation quote.